RETURN POLICY
\nVersion Date: April 12, 2024
\n\n All requests for return of products must be authorized by our Customer Care department prior to returning goods. Please contact us at (808) 691-9973 or email us at\n
WARRANTY COVERED EQUIPMENT AND SUPPLIES
\n\n Please contact the manufacturer directly for all warranty related\n issues. You may call us in the event that you need a manufacturer’s\n number or for support.\n
\nPLEASE NOTE
\n\n All requests for return of products must be authorized by our Customer\n Care department prior to returning goods.
\n Medical devices are\n non returnable once removed from the\n original packaging.\n
RETURNS FOR DEFECTIVE MERCHANDISE
\n\n Please call us immediately at (808) 691-9973 or email us at\n
RETURNS FOR REASONS OTHER THAN DEFECTIVE
\n\n Please call us at 808-691-9973 or email us at\n
\n If your return is authorized, patient is responsible to ship the item back within 15 days. \nReturn address will be provided at time of approval. \n\n
REPORTING A SHORT SHIPMENT
\n\n Please inspect all items carefully. In order for a credit to be issued, shortages must be reported within ten (3) days of receipt.\n
\nPREPARING TO RETURN YOUR ITEM
\n\n Carefully repack all items in the original manufacturer’s packaging.\n **Items not received in new re-salable condition cannot be credited.\n
\nReference your order number.
\nRETURNS ADDRESS:
\n\n CalMed Hawaii
\nAttn: Returns Department
\n3049 Ualena St., Suite 101
\nHonolulu, HI 96819
\n\n
CPAP RETURN POLICY
\n\n CalMed Hawaii provides a wide range of sleep apnea products and\n supplies. To better engage with our customers and help to avoid having\n to return an item, we offer many options to help you choose the right\n sizes and features of all items prior to purchase. We encourage you to\n reach out to one of our representatives if you have any questions or\n need basic knowledge on a product to a make decision and avoid\n returns. Before purchasing, if you have any questions about the\n products in your cart, we recommend that you contact us via email at\n
\n CPAP/BiPAP Machines, Nebulizer Machines, Batteries, Cables, Headgear,\n Tubing, Chin straps, Mask Liners, CPAP cases/travel bags, CPAP\n pillows, mask parts, and all cleaning supplies are not returnable once\n they have been opened or used.\n
\nMask Return Policy:
\n\n Didn't Like Something? Return Any Mask Within 30 Days! If you are not\n 100% satisfied with your CPAP Mask purchase, you can return your\n item(s) for a full refund of the product's purchase price less the\n original shipping costs. The 30-Day Mask Guarantee allows the\n purchaser to return the CPAP Mask within 30 days of the date the item\n was delivered. The customer is responsible for return shipping costs.\n The 30-Day Mask Guarantee is only available within the contiguous US.\n CalMed Hawaii reserves the right to refuse to extend the 30-Day Mask\n Guarantee to anyone we judge to be abusing it. Please contact us by\n phone at 800.270.6990, or by sending us an email before returning an\n item so a return authorization can be issued.\n
\nDefective Product?
\n\n If the product is defective within the warranty period and you have\n the original packing, contact us and we will provide you with a return\n authorization number (RMA number). We will communicate with the\n manufacturer on your behalf to have the item fixed or replaced with\n the exact or like item under the warranty policy. Shipping cost\n associated to return merchandise to CalMed Hawaii is not covered in\n any warranty situation.\n
\nWARRANTY COVERED EQUIPMENT AND SUPPLIES
\n\n Please contact the manufacturer directly for all warranty related issues. You may call us in the event that you need a manufacturer’s number or for support.\n If you're experiencing an issue with your breast pump that falls under warranty click here for a complete list of manufacturers and contact information.\n\n
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If you have any questions please contact us
\nCalMed Hawaii
\n3049 Ualena St., Suite 101
\nHonolulu, HI 96819
\nEmail: info@calmedhawaii.com
\nPhone: (808) 691-9973
\nFax: (888) 286-7412
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